Refund Policy

This Refund Policy explains how billing, cancellation and refunds work for Delegent, operated by HIGHTHRIVE LLC. It is part of our Terms of Service.

1. How billing works

Paid plans are billed monthly, per person on your team, in US dollars, through our payment processor, Stripe. The account owner is never charged as a seat, and the Free plan costs nothing.

2. Cancelling

The account owner can cancel at any time by switching to the Free plan on the Billing page. Your paid plan stays active until the end of the period you have already paid for, and you are not charged again after that.

3. Refunds

Payments are non-refundable, and we do not refund partial months or unused seats, with one exception: if you ask within 14 days of your first payment for a paid plan, we will refund that first payment in full.

4. Changing your plan or team size

Changing plan, or adding or removing people, in the middle of a billing period is prorated by Stripe: the difference is credited or charged on your next invoice.

5. Failed payments

If a payment fails, your account keeps working with the Free plan's features until the payment goes through.

6. How to ask for a refund

Email support@delegentapp.com from the account owner's email address and tell us your organization's name. Approved refunds go back to the original payment method through Stripe; banks usually show them within 5–10 business days.

7. Changes to this policy

We may update this policy. Changes apply to payments made after the update, and we will post them on this page.

8. Contact Us

HIGHTHRIVE LLC, 418 Broadway, Ste N, Albany, NY 12207, United States.